Air Caraïbes is a French airline that connects mainland France with the French Caribbean. Founded in 2000, it was formed as the merger of several regional airlines. Besides, the head office of Air Caraïbes is located in Les Abymes, Guadeloupe, near Pointe-a-Pitre International Airport.

However, from this office, the airline manages its executive, commercial, and financial activities. Also, it supports its regional and transatlantic network through this office. Aside from that, the carrier serves numerous airports across the Caribbean and Europe using a fleet of Airbus and ATR aircraft.

Contact Details of Air Caraïbes Head Office

All the senior executives of Air Caraïbes work at its headquarters. Hence, customers can approach them via visiting the main office. Its details are mentioned below.

Headquarters Address:09 Boulevard Daniel Marsin, Parc d’activités de la Providence, 97139 Les Abymes, Guadeloupe, France
Email Address (General):direction@aircaraibes.com
Email ID (HR Department):drh@aircaraibes.com
Contact Number:+590 5 90 82 47 47
Working Hours:Monday, Tuesday, and Thursday from 7:30 AM to 1:00 PM and 2:00 PM to 5:00 PM, and on Wednesday and Friday from 7:30 AM to 1:00 PM (closed on weekends)
Official Website:https://www.aircaraibes.com/
Facebook:https://www.facebook.com/aircaraibes/
Instagram:https://www.instagram.com/aircaraibes/
YouTube:https://www.youtube.com/@aircaraibes

How to Resolve a Query with Air Caraïbes?

Through multiple contact channels, customers can contact the airline, depending on the type of issue.

Phone Support:

For various inquiries, reservation centers are there. These include bookings, modifications, flight information, and general travel questions.

LocationPhone NumberTimings
France0 820 835 835Monday to Saturday: 08:00 AM to 10:00 PM
Sunday: 09:00 AM to 09:00 PM
International+33 3 63 29 73 97Monday to Saturday: 08:00 AM to 09:00 PM
Sunday: 09:00 AM to 08:00 PM

Email Support:

The air carrier provides dedicated email addresses for selected departments.

DepartmentEmail
Executive Managementdirection@aircaraibes.com
Human Resourcesdrh@aircaraibes.com
Preference Programpreference@aircaraibes.com
Group Travelgroupes@aircaraibes.com
Cancellation Fee Invoicefraisannulation@aircaraibes.com

Online Form:

Through online forms available on the official website, flyers can submit their requests. In addition, they can also track the status of submitted complaints online.

Nonetheless, they can check for the following issues:

  • Refunds
  • Flight changes
  • Complaints
  • Lost baggage
  • Booking assistance
  • Invoice requests
  • Group travel
  • Charter services
  • Request tracking

Inquiries Handled at Air Caraïbes Headquarters

At the head office of Air Caraïbes, the staff manages a wide range of passenger as well as corporate inquiries. These include:

Refund requestsTicket changes
Flight reservationsFlight cancellations
Fare informationTravel vouchers
Group bookingsCharter requests
Corporate travelLoyalty program support
Flight schedule informationSeat selection
Cabin upgradesExtra baggage
Baggage claimsLost baggage escalation
Customer complaintsService feedback
Special assistanceDelayed baggage support
Wheelchair assistanceMedical travel requests
Unaccompanied minor servicesTravel documentation guidance

Air Caraïbes Executive Customer Service Contacts

There are numerous departments managed by the head office of Air Caraïbes. Hence, flyers can reach the appropriate department using the contact details below.

NameDesignationContact Details
Marc RochetChairman of the Management Board and CEOLinkedIn
Jean-Paul DubreuilFounder of the airlineNA
Géry MortreuxChief Executive Officer/Managing DirectorLinkedIn
Muriel AssoulineChairwoman/Executive leaderLinkedIn
Yoann PaulinCo-Chief Executive OfficerLinkedIn
Karen VirapinDeputy Managing DirectorNA

Map of Air Caraïbes Corporate Office

Visitors can find the main office of Air Caraïbes by referring to its map. Besides, this feature also depicts the directions to the location.

In brief, the main office of Air Caraïbes is a crucial place to connect with for accurate solutions. Moreover, flyers can use the address/phone numbers to clear queries. Moreover, other contact channels, including social platforms, are also available to raise concerns.

FAQs

What is the address of Air Caraïbes Head Office?

The address of the main office of the airline is 09 Boulevard Daniel Marsin, Parc d’activités de la Providence, 97139 Les Abymes, Guadeloupe.

How to contact Air Caraïbes customer service?

One can contact Air Caraïbes by phone, through its online contact form, or by emailing the relevant department for the query.

Can I request a refund from Air Caraïbes?

Refund requests can be submitted through the official online request form available on the carrier’s website.

Does Air Caraïbes offer support for group bookings?

Indeed, the airline has a dedicated team that assists with group travel reservations and related inquiries.

How to report lost baggage to Air Caraïbes?

For lost or delayed baggage, one can file a claim using the airline’s baggage claim form or seek assistance at the main office.